Problems With Your Dentist

How do I resolve disputes or complaints I have with my dentist?

Even in the best dentist-patient relationship, a problem may occur. First, discuss any concerns you have with your dentist. Many times this will help clear up the matter. If you wish further assistance, you may contact the Montana Dental Association. MDA offers a dispute resolution system called peer review to help resolve the occasional disagreement about dental treatment.

Peer review provides an impartial and easily accessible means for resolving misunderstandings regarding the appropriateness or quality of care and, in certain instances, about the fees charged for dental treatment. It exists for the benefit of the patient and the dentist. Peer review is not a court of law. It is a voluntary process that relies on the good faith between a dentist and a patient and their mutual interest in good dental health.

The peer review committee consists of MDA member dentists who will attempt to mediate the problem. They may meet to discuss the case and may examine clinical records, talk to the dentist and patient and, when indicated, arrange for a clinical examination.

If you believe your case is a matter appropriate for peer review, you may download the Mediation Request Form (PDF). Complete and return to the MDA to begin the peer review process. For further information, email: info@montanadental.org or call (800) 257-4988 or (406) 443-2061.